Phase 1

This first stage is where we receive either your contact form submitted via our Contact page, or through a direct phone call to Nash Furniture and Joinery. We ask that you specify the services you require during this initial communication, which you can find guides to on our Price Guide page, along with a brief description of your project needs. A member of the team will aim to respond to any contact enquiries within a period of 2 days from submission, in order to arrange your next steps.

Once contact has been made, should your project require a site visit we will arrange a date as soon as possible. During this visit, please expect further questions as to your requirements as well as an assessment of your particular space, including appropriate measurements and notes. Any data collected during our process is kept in line with GDPR regulations, and is only held for the relevant manufacturing and install periods. This is all to help with the final stage in this Phase, where we will provide your free initial quotation.

After further discussions and a Site Survey (if appropriate), we will work out an approximate timeframe of project competition, as well as an initial quotation for the scope of the project. This will encompass expected manufacturing time and labour, in addition to any preferences specified to us during consultation. You may have chosen to have a specific exterior finish, internal hardware or colour of your panel board, all of which will be included in this initial quote.

You do not need to commit 100% at this stage!

We will always do our best to find the most cost-effective and impactful solutions for your needs and requirements.

Once we have reached a point where the project has been agreed and you are happy with the project scope, we will charge a standing 50% of the quoted amount in order to secure the materials required for your build. We will also provide you with all documentation as relevant to your piece. This includes our Terms and Conditions of service, as well as a Statement of Work so you have a record of all agreements made during our Phase 1 process.

We now begin the physical work behind making your bespoke design a reality.

Our first step is create one-of-a-kind CAD Drawing to reflect the assessment performed during Phase 1 (if appropriate) and the requirements of your brief.

If you require amendments, this is the ideal time for design changes before any of the build process has taken place. We allow for a maximum of two design changes before additional costs begin to occur. Please do be aware, the more amendments that are made, the longer the timeline for the project overall, as we cannot start building your piece without the sign off on our CAD Drawings. These drawings / amendments will be subject to your approval at no extra cost, and will bare the NFJ copyright.

We will always ensure you are fully happy with the CAD design before we process further. Once an agreement has been made, we will arrange a project timeline and inform you of our estimations of how long your piece will take to make. We will discuss an estimate for your build / installation date within this timeline.

With the CAD Design and Timeline approved, we will begin construction of your bespoke project.

The manufacturing time can vary from piece to piece, dependent on the size and scale of the project overall. Typically, the manufacturing process starts a few weeks prior to the installation date, but this will be reflected in your project timeline.

You will be updated on the progress of your piece throughout it’s construction. Please note any amendments at this stage may be subject to further costs.

Once your piece has built, we will issue an initial invoice of 30% of the total costs. This will cover the security of your built / installation date as arranged upon payment.

Any additional charges accrued throughout Phase 2 will be reflected in the final invoice at the end of the project.

After all components of your piece have been made, we will contact you to arrange an installation / delivery slot depending on the requirements of your project. Smaller items, such as bespoke tables and freestanding furniture, will only require delivery. Larger fitted units, like bookshelves and cabinets, will require install.

Nash Furniture and Joinery operates in the Buckinghamshire area, however will consider orders outside this catchment if items are considered deliverable. Delivery, as a result, may be subject to a charge depending on location. You will be notified of this in Phase 1 if applicable.

Should your piece require installation, the terms of which will be agreed in Phase 1, and an installation date will be arranged for you in Phase 2. Your install can not go ahead if there are any outstanding payments from Phase 1 or 2, so please make sure you arrange finances in advance to avoid any additional cancellation costs.

As appropriate, we will then install / deliver your piece to your desired location as agreed.

If relevant, this additional step is added on to the primary installation stage.

You will be provided with a secondary installation date in which we will reattach any components that have a spray painted finish, such as; doors and drawer fronts.

Usually, we remove any sections of the piece that require a spray painted finish during your primary install. These will be worked on for an additional week, where they will undergo our finishing process. You will be provided with a new (secondary) install date, upon which we will return to your location and complete your piece with the included finished elements.

Please note – this stage is only applicable to customers who have opted for a spray painted finish.

Congratulations! Your project has been completed and you should now have your own bespoke piece to add to your collection.

To finish our process, we will provide a final invoice, in which the remaining 20% cost must be paid, as well as any additional costs accrued throughout the project.

We will also ask you to sign our customer satisfaction form to make sure you are fully happy with your piece. This will also include any feedback you wish to give Nash Furniture and Joinery about your experience with our work.

Otherwise, we only ask that you enjoy your new bespoke piece!